On regular priced shirts, we do offer exchanges for our domestic customers.
Please include a note with your original order number, the size you’d like to return for, your shipping address, and $5 to cover the cost of shipping. Also, please be mindful of how you package the items you are exchanging and consider enclosing t-shirts in tissue paper or a plastic bag so they are not damaged upon opening.
You can exchange your unworn, unwashed shirt by sending it back to:
The Bee & The Fox
PO Box 5409
San Clemente CA 92674
Also, please note that UPS / FED EX do not deliver to PO boxes. Please send via USPS.
Please be aware that the style and size you are requesting to exchange for must be in-stock in order for us to meet your request. Feel free to message us beforehand to check on our current inventory or request that something be set aside.
Sorry but we cannot accept refunds or exchanges on one-of-a-kind vintage goods / home pieces. All sales final on these items. All sales are final on limited edition released shirts and shirts that have been placed on sale. All sales are final on mugs.
All international orders and sale items are considered final sale.
We do not offer refunds.
A few notes about shipping:
We do not have a working relationship with USPS. With that said, once our orders are taken to the post office, we have little control (aside from tracking the package) over the route or time it takes a package to be delivered. While nearly all items arrive quickly and without issue, occasionally USPS drops the ball and sends your package on a trip of it's own. We get as frustrated by this as you do. Please know that if we could hand deliver each and every one of our orders, we would.
We cannot accept responsibility for packages that appear, through tracking, as delivered but are presumably stolen from mailboxes or doorsteps.
Please make sure the address you provide us with is correct. We cannot replace merchandise that was shipped to the wrong address if the address provided to us is no longer your address.
DOMESTIC SHIPPING: We ship a couple of times a week via USPS and offer tracking on all domestic orders. Domestic orders typically arrive within 2-3 days once shipped. Please note that if you select 'priority' shipping at checkout that this relates to the shipping time and not the processing time. While we do our best to get our orders out as soon as possible, we quote a 3-5 day processing time. During busy times of the year (Holidays, Mother's Day, etc), our processing times are on the latter end of this timeframe.
INTERNATIONAL SHIPPING: We also ship internationally, to everywhere in the world. Shipping cost, however, is for postage alone. Packages may be subject to customs or duties upon arrival in country. Please note that most international packages will be sent via First Class International Mail which does not include tracking or delivery confirmation. Shipping times vary depending on location, time of year and local postal service. On average, packages should arrive in 3-5 weeks. International packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs; unfortunately The Bee & The Fox has no control over this.
What if my package is lost or stolen?
We are not responsible for lost or stolen packages. Please check with your local USPS if you believe your package has been lost or stolen. Packages that are lost by USPS will be replaced after 30 days of non-movement for domestic orders and 8 weeks for international. Please note that refunds are not issued on lost packages.
Custom and personalized orders
Due to the cost involved we unfortunately do not offer any custom services. Our apologies.
Within each item description we offer sizing recommendations. While we do accept exchanges, we urge each customer to read the recommendations prior to ordering to alleviate the need of sending an item back for a different tee. Not every tee is the same, so please read recommendations for each tee.
We have made several of our designs available in unisex sizes. You can select your desired tee (women's versus unisex) via the dropdown menu.
We recommend washing our tees on the delicate cycle with cold water and tumbling dry on low. Shirts that are printed on 100% cotton tees may appear slightly faded after washing; in actuality this is the cotton fibers underneath the black ink that tend to stand up after being placed in the wash. If ironing is your jam, please do not do so over the ink.
If you're interested in wholesale, please email us: email@example.com.
Gift wrapping and packaging
Due to the volume of orders we receive as well as the fact we prefer to ship same or next day, we do not offer gift wrap. We will, however, include a note with your order. Please attach a note with your order letting us know what you would like the note to read.
Do you donate to any organizations?
Yes, we donate often to the American Associate of University Women. We also participate in numerous auctions to benefit many different non-profit organizations.
I'm local, can I pick up my order?
Unfortunately we currently do not have a storefront and are unable to allow for local pickup. Our apologies.
The item I want is out-of-stock, when will it be available?
We use Instagram often to announce new products and restocks of our favorite products. If you follow there, @thebeeandthefox, you will be 'in the know'.
When will you be having a sale?
We do a very limited number of sales throughout the year. If you join our mailing list, you'll enjoy secret sales and the perks of being the first to know about new releases and all sorts of other good stuff.